Legal terms for wallets and account access
Our Legal position starts with the account holder, the payment source and the place from which access is requested. Before account access, we may require clear phone verification so the account record matches the person making the request. Eligibility depends on local law and access is
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provided only where local law permits. Payment records can include DANA, OVO, GoPay, QRIS, bank transfer or virtual account references; selecting a rail does not remove the need to follow applicable rules. If a deposit or withdrawal needs checking, keep the receipt and account details together
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so our support team can match the transaction. From Medan, the same Legal wording applies as from other Indonesian locations. We may restrict an account when required by law, when submitted details cannot be confirmed, or when a payment record needs further checking. Our current policy
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wording remains the reference point for your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.